Quality of Service and Support

At Positive Moods, we are committed to enhancing the services we offer to our participants. Your suggestions, ideas, compliments, or complaints hold great value to us, and we encourage you to share them with us.

If you encounter any concerns or have inquiries regarding the care and service provided to your loved one or friend, please let us know.

Our dedicated staff is here to listen attentively and ensure that your feedback or complaints are promptly recorded and addressed. Positive Moods strives for continuous improvement in the support and care we provide, and your feedback plays a crucial role in that process.

We kindly request your feedback on the following areas:

• Our practitioners and the services they provide.

• Our admin team and their service provision and assistance.

• Our processes, such as onboarding, follow-ups, and communication.

• Our website.

• Our information.

• Our general services.

• Anything else you believe is important.

How to provide us feedback:

If you have any feedback or complaints you'd like to discuss, please contact us via phone at:

1300 001 470

Our team members will promptly address your concerns and work towards a swift resolution. We value your input and will thoroughly investigate all complaints, providing you with continuous updates until the matter is resolved.

Alternatively, you can use the feedback form to share your thoughts. If you would like us to get in touch with you regarding your feedback, kindly provide your name, phone number, and email address. A member of our team will reach out to you within 2 business days. We appreciate your participation. If you wish to remain anonymous, please type “Anonymous” in the first and last name sections.

Additional Support

Raising a Complaint or Understanding Our Process:

If you need assistance or guidance in raising your complaint or understanding Positive Moods' process, please reach out to us via email at:

feedback@positivemoods.com.au

Our team is here to provide you with the necessary support and advice. Rest assured that all information shared will be handled in accordance with our Privacy Policy and Procedures. You can review our comprehensive policy by clicking HERE.